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HELP CENTER

Troubleshooting

Troubleshooting

Missing Data and Data Gaps

Mobile App

Sensor doesn't show the "Connect" button on the mobile phone app

"Error while connecting to device" on the mobile app

“WiFi connection” step fails in WiFi test while setting up the sensor

“Update servers” step fails in Wifi test while setting up sensor

"Upload Files" step fails in WiFi test while setting up sensor

WiFi test failed or currently busy

My "Current Location" in the app is showing up far away from where I actually am

“My Devices” List in the App show up empty

How do I restart the turfRad App

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Power

My turfRad data cuts off mid-scan

My sensor is beeping continuously

My sensor stays on after unplugging power

The “Function” button LED light never goes into fast blinking upload mode.

GPS

I never get the slow blinking LED light on the “Function” button.

I have gaps in my data, especially under trees

Firmware

Legacy OTA update

Over the Air (OTA) Updates

WiFi

When I look at the “Sensor Status” page in the Mobile App I only see “Uploading 0%”

The “Function” button LED light never goes into fast blinking upload mode.