- turfRad Portal Logs Out or Times Out Automatically

Issue

If the turfRad Portal logs you out or times out automatically after a few minutes of use, the cause is often related to your organization’s IT network settings.
Some networks use strict security filters that limit session duration or block web apps after a short period of inactivity. These systems treat the turfRad Portal’s continuous connection as an “inactive” session or apply a strict timeout policy for external web apps.

Solution

To resolve this, you can take one of the following steps:

1. Ask your IT department to add an exception for the domain: "turfrad.com"

   This ensures the turfRad Portal remains accessible and active without timing out.

2. Alternatively, connect temporarily via a non-filtered network, such as a personal hotspot or an unrestricted Wi-Fi connection, to confirm that the timeout issue is caused by network filtering.