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- Request failed with status code 404 or 500

If you encounter an error message such as “Request failed with status code 404” or “Request failed with status code 500”, try the following steps to resolve the issue.

1. Log Out and Log Back In

A temporary session issue can sometimes cause these errors.

  • Log out of the platform

  • Log back in and try the action again

2. Clear Your Browser Cache

Corrupted or outdated cached data may interfere with loading resources.

  • Clear your browser cache and cookies

  • Refresh the page and attempt the action again

3. Understanding Error Codes

404 Error

A 404 error typically means a page or resource could not be found.

  • In some cases this may be an issue on our side.

  • If the error persists, please contact Support, we may already be working on resolving it.

500 Error

A 500 error indicates an internal server issue.

  • This is almost always on our side

  • Please reach out to support if the issue continues after logging out, logging in, and clearing your cache.

4. Contact Support

If none of the steps above resolve the problem, or if the errors occur repeatedly, please contact Support so we can investigate further.